There are several ways to initiate a phone call from the matelso platform. However, the basic requirement for all of them is a contact. If you want to initiate a call, the number must be stored in a contact. If no contact has been created yet, one must be created.

You can initiate a call from the platform by:
– Select a contact from the menu
– Select a contact using the quick search
– Select a contact from your favorites
– Select a new communication in an active conversation (start call)

In this video, we show all of the methods mentioned: #

There are symbols that generally indicate that you can start a new call here:

• In the widget contact view and quick search:

• In the contact view and in the active conversation:

Please note that the telephone button in the top right-hand corner is for starting an internal user conference and not for starting a telephone call: