To register another address in your Platform Owner, you must contact Customer Support. It is not possible to create a new address yourself in the platform; this must be done by matelso.

If you would like to contact Support, you can send an email to “service@matelso.com.” This email must contain various information about your request. Among other things, we need to know which owner (platform account) the address should be created under. You can find this information by clicking on your profile in the upper left corner. A small menu will open where you can go to the penultimate field, “Support Information.”
Here you will find the first two fields, “Owner Name” and “Owner ID,” which you can provide to our support team.

Our support team also requires information about the address to be created. This includes the country, postal code, city/town, street, and house number. In addition, we need proof of address to validate the address. Without this proof of address, we cannot create an address on the platform, which means that no numbers can be booked.

You can find out which documents are valid as proof of address in the corresponding article “Which documents are accepted for address validation?”.