Their challenge: difficulty reaching them by phone
One in four calls goes unanswered. Often, no one even notices—because missed calls aren’t visible and there’s no call-back process in place.
Impact
Every missed call is lost revenue. If potential customers can’t get through, your sales potential goes untapped.
Without call analysis, assessing reachability is like flying blind. Only when answered and missed calls are visible can you identify where leads are being lost.
Impact
Without clear data, it remains unclear when your sales team is losing leads. Peaks go unnoticed, resources are misallocated, and revenue is left on the table.
100% phone availability and increased sales are possible!
Improve Your Own Processes with Software!
Our solution: the matelso platform
Seamless caller tracking, smart routing and callback workflows, and full transparency into availability!
All Calls at a Glance
All incoming and outgoing calls are tracked centrally—whether they are answered or not.
This way, you can immediately see where you’re reaching people and where leads are being lost.
Every call is answered
Missed calls are displayed in real time and handled via a callback workflow.
This ensures that every inquiry stays in the process—even if no one answers right away.
Data directly in the system
Call and contact data are automatically imported into CRM, marketing, and web analytics systems.
This allows the sales team to work with a complete context rather than scattered information.
Clearly Manage Accessibility
Dashboards display call volume, peak times, missed calls, and availability rates.
This allows you to identify bottlenecks early and deploy teams where revenue is generated.
Still not 100% accessible? – matelso ServiceCenter.
The matelso platform identifies gaps in inquiries, capacity utilization, and lost leads. The matelso ServiceCenter closes those gaps: It steps in when capacity is lacking—and keeps sales calls and chats running smoothly. For optimal availability—with real, trained matelso employees on-site in Kaiserslautern.
Real people instead of a voicemail box—every call and chat is answered
Pre-qualified and handed over smoothly to the right location or team
Reliable during peak demand—without requiring any additional staff on your end
matelso provides training, conversation guides, and technology
Whether as a standalone solution or part of the platform—it’s up to you
Your Benefits with the matelso Platform
Always available
100% availability and a better customer experience.
Make Calls Visible
View missed calls and retrieve the missed calls.
Track Availability
Demonstrably link accessibility to revenue.
Find the right solution now!
Ensure 100% phone availability now and recover missed calls and lost revenue—with the matelso Platform, the ServiceCenter, or a combination of both.
Your Path to 100% Phone Availability and Increased Revenue
Book the matelso solution online!
Implement the system on your website in just 5 minutes!
Work with us to configure the integrations!
Get started and never miss a call again with full availability!
What Our Customers Say
What else matelso can do for you!
On average, you’re paying 20% too much for each new customer because a large portion of your lead conversions remain invisible—especially offline leads like phone calls! Make all your data visible starting now and improve your budget efficiency!
On average, 80% of your offline conversion data remains hidden—from calls or showroom interactions! Start taking advantage of 5x more valuable conversion data today!
