matelso ServiceCenter:
No more leads will be lost!
The sales team is 100% available – even during peak periods, vacations, or when understaffed!
The matelso ServiceCenter isn’t just for incoming calls – it also handles outbound calls!
All inquiries are pre-qualified – before they reach the sales team!
All your data is integrated into your setup – with Zapier & Make, anything is possible!
We’re giving you two weeks of 100% availability—with the
matelso ServiceCenter!
1,50€ per conversation
+ 10k websites use matelso
Why You Need to Start Thinking About Your Sales Team’s Availability Now!
Three obstacles that cause your valuable leads to fall through the cracks
Campaigns and websites generate conversations between prospective customers and businesses. But if no one answers during peak hours, the very demand that has already required a significant budget investment goes to waste. Every missed call is lost revenue!
Too many unqualified inquiries—a waste of time instead of sales!
New leads, service requests, and general inquiries often come in through the same channel. Without pre-qualification, your team wastes time on conversations that don’t lead to a sale—while good leads are left waiting unnecessarily!
Too many unqualified inquiries—a waste of time instead of sales!
All data is stored in separate silos—without integration, there’s no way to close the books!
Answering calls yourself is of little use if important data is missing or leads aren’t properly transferred to the relevant systems. Without clear categorization, scheduling logic, and integration with third-party systems, inefficiencies arise precisely where the deal should be closing!
The solution: Fewer wasted leads, more actual deals
Calls (inbound and outbound) are handled, inquiries are pre-screened, appointments are scheduled, and information is accurately relayed to your teams and systems. This not only improves responsiveness but also enhances the quality of follow-up work.
Native-speaking staff
From 8:00 AM to 8:00 PM
No lead is lost
What we offer:
We’re giving you two weeks of 100% availability—with the matelso ServiceCenter!
Do you want to turn optimal reach into a real competitive advantage with Sales Impact?
From Call to Deal: 5 Keys to Success
1. Every call is handled reliably
2. Requests are pre-screened
3. Appointments are scheduled directly
4. Lead data is transferred correctly
5. Your teams will be more focused
From Call to Deal: 5 Keys to Success
1. Every call is handled reliably
No lead is lost just because no one is available internally at the moment.
2. Requests are pre-screened
Before a call reaches the sales department, it is clear who is calling and what the call is about.
3. Appointments are scheduled directly
Prospective customers aren’t put off, but are directed straight to the appropriate calendar.
4. Lead data is transferred accurately
Data arrives via email, text message, or directly in the CRM—without silos.
5. Your teams will be more focused
The foundation of this success—the matelso platform
These optimizations don’t happen by chance, but through a setup that works. In the matelso platform, you can specify with just a few clicks when the matelso ServiceCenter should take over—and see immediately for each call what was discussed and how the inquiry should be categorized.
Your advantage—more sales power through AI:
Automated transcripts for full transparency.
Concise summaries for even better advice.
Clear classifications for faster processing.
matelso ServiceCenter Pricing
What 100% availability actually costs
Flexible term: can be canceled even on a monthly basis!
The cost is 59€ per month plus 1.50€ per conversation accepted!
The first 20 conversations are included in the base fee!
1,50€ per conversation
What our customers say
FAQ
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What is the matelso ServiceCenter?
The matelso ServiceCenter is a communication solution that ensures up to 100% availability for small and medium-sized businesses. We answer incoming calls from our customers and forward them to the ServiceCenter.
The service combines the technology of the matelso platform with service staff who are specially trained to meet customer requirements and are physically present at matelso’s location in Kaiserslautern.
Who is the matelso ServiceCenter designed for?
In general, the matelso ServiceCenter is designed for medium-sized businesses in German-speaking countries that want to improve their responsiveness and thereby increase customer satisfaction and revenue.
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Who specifically answers incoming calls?
Incoming calls to a customer that are not answered immediately after a predefined period of time are forwarded to the matelso ServiceCenter. There, trained service representatives are on hand to answer these calls, document them, and then send the valuable data to our customers.
How complex is the implementation of the system?
Implementing the matelso ServiceCenter into your business processes is easy: After a briefing from you, we’ll set up the entire infrastructure—including platform configurations, technology, routing options, and training for your service center staff! All you have to do is… trust us and enjoy 100% availability!